Refund policy
RETURN & REFUND POLICY
Returns
We want you to shop with confidence.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories (if applicable).
Certain products may not be eligible for return due to hygiene, safety, or customization reasons.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos showing the problem
We'll review your request and work quickly to provide an appropriate solution.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed back to your original payment method.
Depending on your bank or payment provider, refunds may take several business days to appear.
Shipping costs are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled before they enter processing.
Once processing has begun, cancellation may no longer be possible.
If you need assistance, contact us as soon as possible.